The call was logged. He had called to ask about the process for claiming a ticket that was unsigned. He had known from the beginning that the ticket was not in his name. He had called to find out whether that mattered. The room was very quiet when James finished. I looked across the table at Derek. He was looking at the table.
Cynthia, who had been allowed to sit beside him at Garland’s request, was looking at the wall. Garland was writing something on his own notepad in quick, tight strokes. the handwriting of a man rapidly revising. Then Barbara Ye asked Derek a question. Mr. Ellis, she said, ‘Can you explain the phone call to our winner’s line on March 9th?’ Garland put a hand on Derek’s arm. Derek shook it off.
I was I found the ticket and I wanted to know what to do. Derek said I didn’t know whose it was. Your mother’s name was on the customer account. Barbara Yei said that information was available through they’s records which were submitted to us prior to your claim. Are you saying you were unaware that the ticket was purchased on your mother’s account? I yes I didn’t know about the account.