“Miss Carter, forgive me, but I don’t understand.”
“I’m concerned about their safety, their dignity, their treatment,” Vivien said, looking up. Patricia saw something fierce and determined in her CEO’s eyes. “I need to see how my airline treats children who don’t have anyone with power to protect them. I need to see what happens when the crew doesn’t know who they are. I think people reveal their true character when they believe nobody important is watching. So today, I’m watching. I’m recording. And there will be consequences for whoever fails this test.“
She pulled up a personnel file on her laptop: Rebecca Thorne, Employee #4782. 14 official complaints filed over 8 years. Vivien’s jaw tightened as she read: Complaint #4: Attendant referred to my children as “ghetto” within earshot of other passengers. 14 complaints. 11 from Black passengers. Two from Asian passengers. One from a Latina passenger. The pattern of cruelty disguised as customer service was clear.
Vivien sent a message to her legal team: Standby. Monitoring potential discrimination incident in real time. May need immediate legal action upon landing.