Meghan Markle has reached out to her father, Thomas Markle, following his emergency leg amputation. PEOPLE has confirmed that the Duchess of Sussex sent an email to her father late Friday morning, Pacific time, after learning he had undergone the operation. The effort was kept private at first in order to avoid turning a sensitive family matter into a public exchange. A spokesperson for Meghan confirmed that she contacted him the same day she learned about his health crisis. The pair have been estranged since 2018, when Thomas admitted to staging paparazzi photos in the lead-up to her wedding.

In spite of this outreach, The Mail on Sunday published a new report on December 6 claiming Thomas was “confused” by the public statement and insisting he had not heard from Meghan. PEOPLE understands that Meghan’s email did not bounce back and produced no delivery error. Her team has been attempting to verify current contact details for her father in order to ensure the message actually reached him.

Complications behind the scenes