“Ma’am, if you’re buying, we’re happy to sell. But if you touch it and then decide not to buy, we’d have to deal with any damage and that’s a hassle. It’s a waste of our time,” the sales rep replied.
Hearing the clear disrespect, Nancy also began to react.
The sales rep, who was treating us with such disdain, clearly lacked basic customer service skills.
Since she was treating us with such disrespect, I cooled my tone and said, “What? Isn’t it your job to serve customers? If you think it’s a waste of time, maybe you shouldn’t be in this job! You work at a 4S dealership, not run it yourself. Don’t act like you own the cars!”
The sales rep’s face darkened. “Ma’am, please watch your language and don’t delay our work.”
“Delay? Have your manager come here and talk to me.”
“Our manager doesn’t have time for you,” she said with a dismissive look, turning to the front desk and sending a trainee our way. Then she went back to fawning over the middle-aged man.
I checked the time and decided not to waste anymore. The trainee, clearly fresh out of college and still carrying a bit of campus innocence, approached us.